We provide all customers with personalized one to one support via our help desk.
To help us give you the best possible service and resolve your issue as quickly as possible please include the following details in the support ticket you open at the website.
- Joomla version you have installed at your website.
- Let us know if you have installed Joomla yourself or you are using the quick start package.
- If you have made any changes to the original template you have downloaded at the website, please let us know about the changes you have made.
- The web browser you are using where the error appears. For example Internet Explorer, Firefox, Chrome or Safari.
- If you have installed any 3rd party extensions, modules or plug-ins at your website, please let us know about them.
We may ask you to create a temporary Joomla super administrator account at your website for us so we can log into the site and investigate the problem for you.
Once we have resolved the issue you can easily remove the temporary account from the website.
Please note the Help Desk ticket you open at the website is private and confidential.
Only you and our support team can see the ticket.
