The assumption is that the person using the Energize Themes have a basic understanding of both Joomla and VirtueMart. Support for Joomla and VirtueMart is outside of the scope of subscription support.
Support from Energize Themes refers to the assistance we offer to our customers, helping them out with technical support for our templates. We will also provide updates and fixes to any bugs or flaws in the program. Assistance is described as the post-purchase support offered by Energize Themes in resolving software conflicts and usability issues, as well as delivering updates and fixes for any bugs and security vulnerabilities in the software.
We ensure that you will receive a response within 72 hours during normal working hours. Working days refer to Monday through Friday, excluding public holidays.
Support Fees and Eligibility
Assistance is provided at no extra charge to individuals who have subscribed, regardless of the type of subscription. However, the support is limited to the specific domain(s) that have been specified in your subscription. In order to be eligible for support, you must direct your inquiries to Energize Themes by raising a support ticket on our portal located in the top menu. Any correspondence and responses will be strictly between Energize Themes and the subscriber, and will not be shared with any third parties unless legally required. Please keep in mind that you are solely responsible for the accuracy and completeness of the information provided in the aforementioned form.
Unless specifically mentioned, no other communication methods are endorsed or supported.
In certain situations, Energize Themes may need access to your Joomla! Administration dashboard or other access (such as your FTP account, MySQL database, or hosting control panel) to address your support inquiry. We will require direct access to your publicly accessible Joomla! website to debug and conduct relevant tests to identify any issues with our templates on your installation. We may not be able to provide support if these are not provided, as we may not be able to determine the cause of your problems.
Unless specifically mentioned, no other communication methods are endorsed or supported.
Once we have received your payment successfully, your subscription will be activated.
In the rare circumstances, that the subscription is not activated on successful payment, please raise a support ticket and we will investigate the issue.
Support Limitation
The support provided is exclusively in the English language.
A demo site for each of our templates is linked from the relative template page.
Please check the demo to be sure that the template meets your requirements.
Full documentation on how to set-up each template according to the demo is also linked from the relative template page.
Our support includes:
- Assisting and advising you on our subscriptions and services.
- Assisting you with the usage of our website's services and features.
- Fixing any bugs and errors on the template ( in accordance with the stated Joomla! VirtueMart and PHP compatibility)
- Offering guidance on non-documented issues, tips, and tricks related to our templates.
- Making minor adjustments to our products to ensure compatibility with your Joomla! installation.
Please be aware that we retain the right to decline any or all modifications to our software.
Support does not include:
- Joomla! support and training
- VirtueMart support and training
- Any training (including css, html, javascript, Joomla! and VirtueMart) are outside of the scope of the subscriptions support.
- Alteration or modifications of our products or any other products (Joomla! related or unrelated) to meet a certain need.
- We do not provide assistance through email or any other means regarding installing, customising, administering Joomla! or any other matters that are not directly linked to our templates.
- Compatibility issues with third party extensions
- How to setup one or any number of our templates to achieve a specific goal.
We offer a range of tutorials and tips within our products' documentation that can assist you in achieving specific functionalities. Please refer to our Knowledge Base
Our templates are provided "as is" without any expressed or implied warranty or meaning that they will work exactly as you expect or with third party extensions.
If you do find any bugs in our products' code you are free to report them through a support ticket.
Support Period
Energize Themes is not obliged to offer assistance, grant access to downloads, or provide any other services included in the subscription once the indicated subscription term ends, unless you choose to renew your subscription before the agreed expiration date as mutually arranged between Energize Themes and yourself.
Use of the Subscription
While there is no limit on downloads, sharing subscriptions is not allowed. Any form of sharing that results in multiple downloads simultaneously, thereby impacting the performance of this website, is strictly prohibited. Failure to comply with this rule may lead to the termination of your subscription.
Prior written consent from Energize Themes is required if you wish to sub-license, assign, or transfer your subscription to another individual.
Please note that you do not have the right to claim intellectual or exclusive ownership of any of the products, whether they have been modified or not. All products are the property of Energize Themes.
Our organisation will not be held responsible for any damages or losses incurred from the use or inability to use our products. These damages may include direct, indirect, special, incidental, or consequential damages.
When your subscription expires, it means that the support, updates (including membership details and product source code), and other download services will come to an end.
Product Updates
All of our products are specifically designed to be compatible with the latest versions of Joomla! and VirtueMart at the time of their release. However, please be aware that we cannot guarantee that our products will continue to function properly with future versions of Joomla!
For any issues related to software versions, our subscribers are welcome to use any of the officially approved methods of communication to reach out to us.
Please note that during the subscription period, we do not provide any assurances regarding new updates nor do we provide specific timeline or development plans for updates. These details are exclusive to Energize Themes and will not be made available to the public unless stated otherwise.
Nevertheless, we are committed to providing excellent service to our subscribers and we will do our utmost to ensure that our products remain current and fully operational.
Termination of Service
If you violate our support policy, we have the right to end your service. If we do terminate your service, you are allowed to use our products through the GNU/GPL license, but you will not receive any support or updates from Energize Themes.
We kindly ask that you adhere to our support policy with courtesy and respect.
The use of inappropriate language, abuse, threats or ultimatum towards our staff will not be tolerated resulting in an immediate cancellation of your membership without any refund.
Updates and Changes
The Support Policies for Energize Themes may be revised periodically and are subject to modification by Energize Themes. We retain the right to adjust the Support Policy without advance notice.
While this Support Policy primarily applies to subscribers, we also reserve the right to enforce parts or all of it for non-subscribers as well.
Paid Support
We currently offer paid support for building your website at an additional cost. Paid support are available in 1 hour, 3 hour and 5 hour support packages.
Please refer to the following page for more details. Paid Template Support.
Welcome to Energize Themes Client Dashboard
Having trouble downloading your template.
Follow the link for more instructions.
Please Note: Template overrides for K2 and J2store are not included in our Joomla 4 and 5 templates. .
Mobile Friendly Joomla Templates
All the responsive Joomla templates we have designed at the website look great on computer, tablet and smart phone screen sizes to provide your website visitors with the best mobile friendly experience.
Template Control Panel
The user friendly template control panel allows you to easily update all the powerful built-in features we have incorporated into all the web designs we have available for download at the website.
Browser compatibility
We have tested all the web designs to ensure they are compatible with the latest desktop and mobile browsers including Internet Explorer, Firefox, Safari, Opera and Google Chrome web browsers plus iOS and Android mobile web browsers.
Joomla Compatibility
All the templates we have available for download at the website are compatible with the latest version of Joomla
Template Installation Guide
All the designs include a step by step installation guide which comes with eveything you need to install and setup the theme at your website.
Joomla Template Demo Installer
All the themes come supplied with the template demo installer so you can easily create a professional Joomla! website in minutes.
100 Built In Features
Each template comes supplied with over 100 built-in features to provide you with the control and flexability you need to customize the theme and build a unique website for your business.
Adobe Photoshop File
All the templates come suppied with the the original Adobe Photoshop file which can be used to customize the look and feel of the web design to suit your needs.
Fast Search Engine Optimized DesignsFor more information please hover over the 
| Number of website licenses |
1 |
| You can use the template for your personal or client websites |
 |
| 3 Months template support & updates |
|
| Template Website Demo Installer included |
|
| Template installation guide included |
|
| Original photoshop file included |
|
| Web design copyright link removal |
|
Please Complete The Following To Buy A Joomla Template
1. Visit the Template Gallery and select a Joomla template
2. Complete the order form
3. Make payment via Stripe
What is a template quick start installer
The website quick start installer allows you to create an exact copy of the Joomla template and the website you can see running at our demo gallery
Why should you use the website quick start installer
- It's easy to install and setup at your website.
- It comes with everything you need to get your website online.
- It will save you time setting up the website and template.
- After you have installed the website quick start installer you will have an exact copy of the website you can see running at our demo gallery.
What's included with the website quick start installer
- Step by step installation instructions to guide you through installing and setting up the quick start installer on your web hosting space.
- A default installation for the latest version of Joomla
- The template will be setup for you so it looks exactly the same as our demo site
- All the sample content including text and images you can see at the demo website is included.
- All the module positions including slideshow plus menus for the design is step for you.
- Any customization you can see at the demo site is included.
Watch the website quick start installer video
We have created a step by step video tutorial to show you how easy it is to get your website online with the quick start instraller.
Watch the template quick start installer video
Where can I find out more
You can get more detailed information about using the quick start installer by reading the article how do I install the template quick start which includes everything you need to help you quickly and easily setup the quick start package at your website.
If you have any questions please contact us. If you need any help please open a support ticket and our support team will be happy to help you.
- We offer the best value for money template club package for Joomla on the internet.
- You get full access to download all the themes we have designed at the website for the latest version of Joomla.
- The club offers you the choice and flexibility to try out the different designs we have created at the website.
- After you have downloaded the template(s) at the website you can use them forever.
- You can use the designs for your personal websites and for your customer websites.
- If you need support our professional and friendly support team is here to help you.
- To find out more about the features included in the template club hover over the ? next to each item or read the FAQ's
- TEMPLATE CLUB FEATURES
-
PRICE
- Membership Duration
- Number Of Website Licenses
- Unlimited Access To All Templates
- New Template Released Each Month
- Template Updates
- Template Website Demo Installer
- Photoshop Files
- Professional & Friendly Support
- Copyright Link Removal
-
Template Club
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$99 USD
- 12 Months
- 5 Website Licenses
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Template Club +
-
$145 USD
- 12 Months
- 10 Website Licenses
Purchasing a single web design or joining the template club implies that you have read and accepted the terms and conditions outlined in this document.
Copyright information
All editorial content, graphics and website design code on this site are protected by copyright law and may not be copied or distributed without our the express permission.
License
Energizethemes.com grants you non-exclusive limited license to use the templates sold through our web site in accordance with the terms and conditions (the "license") outlined in this document.
Template modifications
- You are authorized to make any necessary modification's to the templates to fit your purpose.
- You can remove the copyright information from the footer of the template you have downloaded at the website.
- The PHP code included within the Joomla templates we have designed at the website are released under the GPL version 2.0 license.
- The non-complied portions of the template including all images, CSS cascading style sheets are NOT released under the GPL licence. The non-complied portions of the designs are to used in accordance with the terms of service outlined in this document.
Unauthorized use of the templates
- You must not offer the templates modified or unmodified for redistribution, resale of any kind or include them in a package without written consent from energizethemes.com.
- You must not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution, resale or as part of a hosting / membership package of any kind without prior written consent. If you have any questions please contact us
Limited usage granted
- Your membership grants you the rights to use the template designs as outlined in the table below in accordance with the terms and conditions.
- The templates are not time-limited so after your membership has expired, you can contiune to use them forever at your website.
| Membership Plan | Number of Website Licenses |
|---|---|
| Single Web Design |
The single web design purchase grants you the right to use the design on 1 personal, business or customer website. |
| Template Club Membership |
The Business membership package grants you the right to use 5 templates on 5 personal, business or customer wesites. |
| Template Club + Membership |
The professional membership package grants you the right to use 10 templates on 10 personal, business or customer websites. |
Support
We offer 3 months support to customers who have purchased a single template.
Template Club and Club+ members receive 12 months template support.
All technical support for Energize Themes template can be accessed via our help desk ticket system.
Ownership
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of energizethemes.com.
Warranty
Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
Assignability
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from energizethemes.com.
Membership access
Once you have ordered a club membership package at the website and we have successfully received your payment it will be reviewed and verified.
The payment verification process can take up to 12 hours. After your payment is verified you will be granted access to the member’s area where you can download the existing, new and updated designs we have released.
Membership account usage
Your membership user name and password is for your personal use only and must not be shared or distributed with anyone else. If your user name and password is found to be shared or distributed with anyone else your membership account access will be disabled. We also do not allow the use of automated download tools to download the designs via the membership area or multiple web site log ins.
Refund policy
We are offering non-tangible irrevocable digital goods. We do not issue refunds after the purchase of a product is made, which you are responsible for understanding before purchasing a template (s) at our site.
We recommend you fully test the template at our demo site to ensure it meets your needs and requirements or contact us with any questions before purchasing a template or joining the club at the website.
We do not issue refunds if:
- You simply change your mind
- You decide not to use our template and product
- You find that our product doesn't suit your needs (We have live demos available for you before purchasing)
Terms of service and template amendments
We reserve the right to redevelop, change and release templates with no prior notice.
If you have any questions about the information outlined in this document please contact us at the website.
We are committed to maintaining the trust and confidence of our visitors to our web site. Here you’ll find information on how we treat data that we collect from visitors to our website.
- All Information collected at this web site is is strictly confidential and will never be disclosed, sold, distributed or leased to any third parties.
- Credit card information is NOT stored or collected at the web site.
- All credit card payment transactions are securely processed by paypal.com and at no time do we have access to your credit card details.
What information do we collect
We may collect, store and use the following personal data when you visit or use this web site
- Information about your visit to the web site and use of this web site which may include your IP address, geographical location, browser type, referral source, length of visit and number of page views.
- Information that you provide to us for the purpose of registering an account at the web site.
- Information that you provide to us for the purpose of subscribing to the services we offer at the web site.
- we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Cookies
Cookies are small files stored on your computer hard drive to track and identify which pages are being used when visiting this website. This helps us analyze data about webpage traffic and improve our website and the services we offer at the web site.
We only use this information for statistical analysis purposes. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the services we offer at the website including.
- Purchasing a design at the website.
- Logging into the website with your user name and password to download the web design you have purchased.
- Opening a support ticket at the website.
Using Your Personal Data
Personal data submitted at this website will be used for the purposes specified in this privacy policy or in relevant parts of the website which include.
- Administer and management of the website.
- Improve your browsing experience at the website.
- Enable you to use of the services available on the website
- Send you general (non-marketing) commercial communications to keep you updated and information about the latest developments or services we offer at the website.
- Send you email notifications which you have specifically requested when using the web site.
- Deal with any enquiries you may have in relation to the website and services we offer
Access to Your Personal Information
You are entitled to access the personal information that we hold about you when you visit this website. If you would like to request the information we hold about you please contact us at the website.
Security of your personal data
We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information.
Credit card information is NOT stored or collected at the this website. All credit card payment transactions are securely processed by Paypal.com and at no time do we have access to your credit card details.
Sharing Your Information With Third Parties
All information collected and stored at the web site is strictly confidential and will NOT be disclosed, sold, distributed or leased to any third parties.
Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website.
Please check this page occasionally to ensure you are happy with any changes.
Contact Us
If you have any questions about this privacy policy outlined in this document please contact us
